Refund & Cancellation Policy

1. Cancellation Policy

Before Payment

You may cancel your order at any time before completing the payment. No charges will be applied.

After Payment

Once payment is successfully processed, your compatibility report is generated and delivered. Due to the immediate digital delivery nature of our service, cancellations are not possible after payment has been made.

2. Refund Policy

General Policy

Because our compatibility reports are personalized digital products generated based on the information you provide, we do not offer refunds once the report has been delivered. This includes cases where you change your mind, feel the report did not meet your expectations, or disagree with its interpretations.

Exceptions — When Refunds May Be Considered

We may consider refunds only in the following exceptional circumstances, all of which occur before a working report has been delivered:

• Technical Failure: If you did not receive your report due to a technical error on our end
• Duplicate Payment: If you were accidentally charged multiple times for the same order
• Report Generation Failure: If our system failed to generate your report after payment and we are unable to deliver it

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• The report has already been delivered to you (via download link, email, or on-site)
• You provided incorrect personal information (names, dates of birth)
• You changed your mind after receiving the report
• You did not read or understand the report content
• The report did not meet your personal expectations (compatibility guidance is subjective)
• You were unable to access the report due to issues on your device or email settings
• You forgot to check your spam/junk folder for the report email

4. How to Request a Refund

If you believe you qualify for a refund based on the exceptions mentioned above:

1. Email us at info@talktoguruji.com within 7 days of purchase
2. Include your order ID / transaction reference number
3. Provide the email address used for the purchase
4. Clearly explain the reason for your refund request
5. Include any relevant screenshots or documentation

5. Refund Processing

• All refund requests will be reviewed within 3-5 business days
• If approved, refunds will be processed to the original payment method
• Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider
• You will receive an email confirmation once the refund is processed

6. Report Regeneration

If you entered incorrect information during checkout and realize the error immediately after payment:

• Contact us within 24 hours of purchase
• We may, at our discretion, regenerate your report with the correct information one time only
• This is a courtesy service and not guaranteed

7. Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to:

• Contest the dispute with supporting documentation
• Suspend your access to our services
• Take appropriate legal action if necessary

We encourage you to contact us directly to resolve any issues before initiating a dispute.

8. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.